Privacy notice

North London Cares Privacy Notice


1.1 We are NL Cares Ltd (referred to as "we", “us” and “North London Cares”) and we are committed to protecting and respecting your privacy when you are visiting any website maintained by us including without limitation the website at and our social networking pages (together the “Website”) or communicating electronically with us or taking part in any North London Cares activity.

1.2 This privacy notice explains what types of personal and non-personal information we collect when you use the Website and provide us with any information in the context of taking part in any North London Cares activity. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

1.3 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website or speaking to us over the telephone you consent to the collection, storage and processing of your personal information as stated in this notice.

1.4 North London Cares uses the personal information we collect from you to provide our service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy.

1.5 For the purpose of the Data Protection Act 1998 (the Act), the data controller is The North London Cares Limited of Collective Auction Rooms, 5-7 Buck Street, London, NW1 8NJ.

What personal information do we collect? 

2.1 We may collect, store and use the following kinds of personal information:

  1. when you sign up to volunteer or to be part of the North London Cares network, you will be asked to complete a form which will give you the option to provide some or all of your name, address, date of birth, email address, telephone number, and certain other personal information about you to enable us to mobilise you to volunteer and to complete digital screening checks on you;

  2. when you contact us by email or telephone or through any contact form provided on the Website, or if you provide us with information when you take part in a North London Cares task we may ask you to provide some or all of the information set out in paragraph (a) above as well as any additional information required so that we can best assist you with your enquiry;

  3. we may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Website and your visits to and use of the Website (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use); and

2.2 We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.

2.3 If you choose to provide us with information on other people, or post information relating to other people, you must ensure that they have consented to you providing us with such information and our use of such information in accordance with this policy. By providing us with information on any other person, we are entitled to assume that such other person has consented to you providing us with their information and to us contacting them. Notwithstanding the previous sentence, if you have any concerns or issues with or about any other volunteer or older person with whom you interact as part of any North London Cares activity you must tell us your concerns and any further information necessary for us to take any steps necessary and practicable (in our sole and absolute discretion) to protect any person or prevent any harm to any person whether or not the person to whom the information relates has consented to such disclosure. You must not publish any such information online without our prior written consent.

How do we use personal information? 

3.1 We may use your personal information for the following purposes:

  1. to manage and administer our core programmes and any North London Cares activities that you have agreed to participate;

  2. to enable you to use the Website;

  3. to deal with enquiries, complaints and feedback from you and people with whom you have interacted as part of your involvement with North London Cares;

  4. to provide third parties with statistical anonymised information about our users;

  5. to provide effective storytelling and marketing to enable us to achieve our charitable aims and develop the impact of our programmes;

  6. to send you emails; and

  7. to analyse and improve the services offered on the Website.

When might we disclose personal information? 

4.1 We reserve the right to disclose your personal information to the extent required by any applicable law or governmental body or judicial body. In addition, we may from time to time provide limited anonymised information relating to your participation in our activities. Without limitation, we may disclose any information relating to your behaviour and any other information we consider in our sole and absolute discretion to be relevant where we believe that you have, or may in the future, commit any criminal offence in the context of your relationship with North London Cares.

4.2 We will use all reasonable endeavours to ensure that any person to whom we disclose confidential information is compliant with the Data Protection Act 1998 (or an equivalent standard) as regards its use and storage of your personal information. In particular, our contracts with product advertisers and third party providers state that they may use personal information relating to our customers disclosed to them by us solely for the purposes of providing services to our customers and that they may not disclose or otherwise use any such personal information for any other purpose.

Newsletters and other promotional communications 

5.1 If you wish to subscribe to any newsletter published by us,, we offer you the option to “opt-in” to this service. If you change your mind and wish to stop receiving any such communications, please click the “unsubscribe” link in any email from us.

Use of cookies

6.1 Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Website (including user site preferences or the contents of electronic shopping carts). Cookie files may also be placed on your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph.

6.2 The data collected by cookies is anonymous. You can delete all cookies that are already on your computer's hard drive by searching for files with "cookie" in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Website. For more information about cookies, please visit:

6.3 Web beacons consist of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalisation. Web beacons used by collect only anonymous data.

6.4 In order to improve our Website and the services we offer you, we use (temporary and persistent) cookies, authorised third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Website.

6.5 In order to understand how people use our website and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Website.

6.6 If you register with us or if you continue to use the Website, you agree to our use of cookies.

Where we store your personal data 

7.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Buy submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and all in accordance with this privacy policy.

7.2 All information you provide to us is stored on our secure servers.

7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7.4 We transmit personal information using Secure Sockets Layer (SSL) software which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Your rights

8.1 The Act gives you the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via our website contact page.

8.2 The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy 

We reserve the right to amend this privacy policy. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Get in touch with us 

If you have any questions please get in touch using the Contact page of our website , or emailing the staff member you're already in touch with from North London Cares.